Abdulmohsin Al Rossais & Sons Group Co. provides real estate after-sales services that support clients during property handover and after delivery. The service covers property handover coordination, follow-up on reported defects, applicable warranties, technical support and customer requests, according to the requirements and contractual terms of each project.
Real estate after-sales services are the support activities provided during and after the handover of a property. They create continuity between delivery of the unit and the follow-up required for observations, defects, warranties, technical matters and customer requests after handover.
At Abdulmohsin Al Rossais & Sons Group Co., after-sales support forms part of the wider property lifecycle, connecting property delivery with relevant post-handover follow-up.
This service is different from real estate development , which covers the earlier stages of planning and delivering a project, and from property management , which focuses on the ongoing management and operation of a property.
After-sales requirements vary according to the project, property and applicable contractual responsibilities. The service connects property handover with relevant follow-up after delivery.
Property handover is the transition from project delivery to possession of the completed unit. Al Rossais coordinates the handover process, including unit inspections, key delivery, meter readings and relevant documentation. This establishes a clearer record of the unit at delivery and helps identify observations requiring follow-up.
When an observation or defect is reported during or after handover, it is documented and reviewed before being directed to the appropriate party. Al Rossais coordinates with relevant contractors and consultants for defect rectification within the applicable project scope.
Where a Defect Liability Period (DLP) applies, relevant reported issues are followed up within the applicable period and according to contractual responsibilities. Coverage depends on the project documentation, contractual terms and nature of the reported defect.
Some property elements may remain subject to manufacturer, contractor or project-specific warranties after handover. Al Rossais manages applicable warranty follow-up and facilitates claims or replacements for covered items according to the relevant terms, including applicable MEP systems, finishes and structural elements.
Al Rossais provides post-handover technical support for property-related concerns involving HVAC, plumbing, electrical systems and general maintenance enquiries. Follow-up depends on the nature of the issue and the responsible party.
After-sales support provides a point of communication for post-handover enquiries, complaints and service requests. Providing the project name, unit details and a clear description of the issue helps the relevant team review the request and determine the appropriate next step.
The exact process depends on the project and the type of request. After-sales follow-up connects a reported property issue with the appropriate review, responsible party and next action.
Provide the project name, unit details and a clear description of the request or issue. Relevant supporting information can help the team understand what needs to be reviewed.
The request is reviewed to determine whether it concerns property handover, a reported defect, an applicable warranty, a technical matter or another post-handover issue.
Where further action is required, the matter is coordinated with the appropriate party according to the nature of the request and the responsibilities established for the project.
The reported matter is followed up according to applicable project requirements, contractual responsibilities or warranty terms.
Where an unresolved matter requires additional review, it can be escalated through the applicable project or management process and, where required, to the relevant external consultant.
After-sales services and property management can both take place after a property has been developed, but they serve different purposes within the property lifecycle.
| After-Sales Services | Property Management |
|---|---|
| Focus on property handover and post-handover support | Focus on ongoing property management |
| Follow up on handover observations and defects | Manage ongoing property operations within the agreed scope |
| Coordinate applicable warranties | Coordinate ongoing operational and maintenance requirements |
| Support post-handover technical requests | Support continuing tenant and property requirements |
| Primarily connected to a delivered unit or project | Continues according to the property management agreement |
Learn more about Al Rossais Property Management Services .
Abdulmohsin Al Rossais & Sons Group Co. has operated in Saudi Arabia's real estate sector for more than seven decades. Its activities cover different stages of the property lifecycle, including real estate development, property management, leasing and after-sales support.
Within this lifecycle, after-sales support has a defined role: connecting property delivery with relevant follow-up on handover matters, reported defects, applicable warranties, technical concerns and customer requests.
Explore Al Rossais real estate projects or learn more about real estate development services .
Answers to common questions about property handover, post-handover support, reported defects and warranties.
Real estate after-sales services provide support during and after property handover. They can include handover coordination, follow-up on reported defects, applicable warranty management, technical support and customer service after delivery.
After-sales support is primarily connected to property handover and the period following delivery. Handover coordination can begin as the unit is prepared for transfer to the client.
Record the issue clearly and provide the project name, unit details and a description of the observation when contacting the after-sales team. The matter can then be reviewed and directed to the relevant party for follow-up.
Not necessarily. Coverage depends on the type and cause of the issue, the applicable warranty or Defect Liability Period, contractual terms and the responsibilities established for the project.
Where a Defect Liability Period applies, relevant reported defects can be followed up according to the obligations established in the project documentation. The applicable period and coverage depend on the relevant contract and project documents.
Al Rossais' after-sales service includes technical support for property-related concerns involving HVAC, plumbing, electrical systems and general maintenance enquiries. The appropriate action depends on the nature of the issue and the responsible party.
Provide the project name, unit details and a clear description of the request. Relevant supporting information or documentation can also help the team understand the matter requiring follow-up.
An unresolved matter can be escalated through the applicable project or management process. Where necessary, further review may involve the relevant management level or external consultant, depending on the project and nature of the issue.
If your enquiry concerns the handover of an Al Rossais property, a reported defect, an applicable warranty, a technical matter or another post-handover request, contact our team with the project name, unit details and a clear description of your enquiry.