The group believes that the relationship with the customer does not end with the receipt of the real estate unit, but rather begins afterward. To this end, it provides:
At Al Rossais, after-sales service is not an afterthought — it’s a core pillar of our business model. We are committed to maintaining the highest standards of quality, transparency, and responsiveness throughout the lifecycle of every property we deliver.
We provide end-to-end real estate development services, managing projects from concept to completion with precision and accountability.
We coordinate structured handover processes, including unit inspections, key delivery, meter readings, and documentation — ensuring every detail is addressed before the buyer takes possession.
Post-handover, we manage snag lists and coordinate with contractors and consultants to resolve cosmetic or functional defects in a timely, professional manner.
During the DLP, we track and follow up on all reported issues, ensuring contractors fulfill their obligations within the specified warranty window.
We manage manufacturer and contractor warranties, facilitating claims and replacements for MEP systems, finishes, and structural elements as per contractual terms.
Our technical team provides guidance on property-related concerns including HVAC, plumbing, electrical systems, and general maintenance queries.
A dedicated customer service team handles inquiries, complaints, and service requests — ensuring a seamless communication experience for all property owners.
We conduct scheduled quality inspections and follow-up audits to ensure that all rectification work meets the required standards. Our oversight extends to material quality, workmanship, and adherence to project specifications.
Unresolved issues are escalated through a structured governance framework involving project managers, senior leadership, and — when necessary — external consultants. This ensures accountability and timely resolution.
Through our After-Sales Services, Abdulmohsin Al Rossais & Sons Group Co. aims to maintain long-term relationships with clients by ensuring that post-handover matters are handled with professionalism, accountability, and clarity. This commitment reinforces our position as a trusted real estate development partner in Saudi Arabia.